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Returns Policy

Returns policy

We offer a NO FUSS returns policy.

Your rights to return goods are protected under the EU Distance Selling Directive.

Cancellation/Cooling Off Period.

14-DAY, 100% SATISFACTION GUARANTEE – As per The Distance Selling Directive, The Dog Lot offers a cancellation period of 14 working days, beginning the day after you receive the goods, during which you have the right to cancel your order and receive a full reimbursement of all money paid, excluding the delivery costs.  In order to do this, you must provide notice of cancellation in writing and it must be posted or emailed to our stated business address within the cancellation period.  Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty.

Exchange/Returns

14 DAY, 100% SATISFACTION GUARANTEE – If, for any reason whatsoever, you are not completely satisfied with the item you have bought after the cancellation period expires – simply return it in new condition within 14 days (and dog hair free!) and we will exchange it, or you can choose something else, or give you a full refund excluding the delivery costs, no questions.  Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty. 

We strongly recommend that you return the item via registered/Special Delivery post as we are unable to help if the item doesn’t make it back to us.

PLEASE REMEMBER, ALL GOODS RETURNED MUST BE UNUSED, IN THEIR ORIGINAL PACKAGING AND BE IN A SALEABLE CONDITION OR MAY BE SUBJECT TO A SUBJECT TO A RESTOCKING CHARGE.

This returns policy does not affect your statutory rights.

Return the item to:

Returns Department, The Dog Lot, 50 Rossett Avenue, Harrogate, North Yorkshire HG2 9NA.